Storyline certificate not displaying

Hi Learning Desk,

Thanks for reaching out!

I have a few clarifying questions to ask so I can better understand the issue.

• Do you mean the name of the learner is not being reported on the certificate?
• What LMS are you using?
• Have you tested your course with SCORM Cloud?

If the course plays as expected in SCORM cloud, it's likely the issue is on the LMS side, and you may want to reach out to your LMS administrator for assistance. If the issue persists, the issue may be specific to your course.

Please let us know if you have additional questions. You can also upload your course here for further assistance!