Storyline 360 Text-to-speech

Hello everyone. I've been reading through the old threads regarding the issue I am having and found there hasn't been a fix for it yet, but the developer did comment on them that the issue was resolved. So, since I am having issues, I was hoping someone found a work around or solution to this and can share it with me. I haven't had issues with this until yesterday- articulate has been working beautifully for months.

My text-to-speech option has disappeared from the audio drop down button. Sometimes it will reappear, and when I try to use it, I get the perpetual spinning wheel of doom. I have followed all guidelines and emailed the support group who has just asked me questions and had me complete procedures that I already tried. For background purposes, I have; 

• Verified AI is enabled with my admin
• Signed out and back in multiple times
• Rebooted my computer twice
• Confirmed my colleague is having the identical issue
• Followed the advice from the Atlassian community board and their support group. 
• This is affecting all of our project files, not just one
• I didn't change anything or recently update Articulate 
• IT hasn't blocked AI services to our organization

Additionally, I get random popup messages about logging in to articulate, but when I check on the website, I AM logged in. Then, this pops up and continually spins with no end. This tells me there is an issue with this on the developer's side. 

Any help in resolving this issue will be greatly appreciated! Thanks for your time.