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Anonymous's avatar
Anonymous
Not applicable
5 years ago
Solved

Storyline 360 won't restore when minimized

I've found that when I minimize Storyline 360, I often can't restore it again. I'm using a copy on my work computer, and I also have a license at home, and they both exhibit the same issue. Thank ...
storyline 360
  • EricSantos's avatar
    EricSantos
    3 years ago

    Hi everyone,

    I have some great news to share! We just released another update for Storyline 360. In Build 3.76.30446.0, we've included important fixes and new features.

    One of the bugs we've fixed is: 

    • Storyline 360 could freeze when minimized.

    Launch the Articulate 360 desktop app on your computer to take advantage of this update, and click the Update button next to Storyline 360. You'll find our step-by-step instructions here.

    Please let me know if you need additional help!

HannahWright-70's avatar
HannahWright-70
Community Member
1 month ago

It appears that this issue is happening again, and no amount of clipboard modification is helping. LUCKILY when I closed from right clicking the icon it gave me the option to save. 

  • StevenBenassi's avatar
    StevenBenassi
    Staff
    1 month ago

    Hi HannahWright-70​,

    Sorry to hear that you're still having trouble minimizing and maximizing the Storyline program.

    As Eric mentioned, we shipped a fix for this bug in version 3.76.30446.0, so this should not be happening. I'd like our support engineers to have a closer look at this issue, so I've opened a support case on your behalf.

    They should be connecting with you via email soon!

    • HannahWright-70's avatar
      HannahWright-70
      Community Member
      1 month ago

      When did that version get released? I was having this issue as of 4 days ago and I haven't seen any updates since (I also have not manually checked).