Forum Discussion
Storyline audio not playing properly on random slides
Hi,
We have developed a Level 3 course with a duration of 30 minutes. After publishing the course, I reviewed it using the review link.
However, after approximately 40% course completion, I am facing an audio synchronization issue. The content and audio are not playing properly.
I verified the source file, and the synchronization is correct. It is also working fine in the preview mode. The issue occurs only in the review link.
I have used March 17- 2026 version and the latest April 28 - 2026 version, I started facing this audio synchronization issue in both versions.
5 Replies
Hi,
I'm having the same issue with Review 360.
For a few reviewers, the voiceover does not play on some slides.
For others with the same Review link, it does play. We have checked and it is not a connection issue.
Hi, Igitur77!
I've opened a support case on your behalf so we can take a closer look at what's going on. One of my teammates will be in touch shortly!
Have you got any solution to rectify the issue? if yes, Please let me know.
Not yet, I'll let you know once I get one.
Hi prabat-8bdf03d3,
I understand what you’re experiencing here, and how frustrating it can be when preview and Review 360 behave differently.
Thanks for sharing those details. I also see that you already have a support case in progress with our team. You’re in good hands there, and they’ll be best positioned to take a closer look at your file and environment to understand what’s causing the audio sync issue.
We’ll continue the investigation with you through your case so everything stays in one place.
