Storyline Block "Jumping" in Browser Window

The following is the response I received from support:

Thanks for contacting Articulate Support!

I'm sorry that you're seeing problems with your Storyline project that's embedded in your Rise course. Let me assist you with this!

Thanks so much for letting us know about this issue. It appears that if the Storyline block is not centered and some portions of it are not seen in the browser, it repositions itself when you navigate through the Storyline course. It is being logged as a possible software bug.

 As a workaround, you can try any of the following:

1) Make sure the Storyline block is centered on the browser when viewing it Or

2) If viewed on a laptop where the screen is small, and the block will appear bigger, zoom out of the browser, so the entire block is seen on the page.

Our engineers were already made aware of this however, there's no development on this bug yet. We'll email you as soon as we have an update.

Basically, all we can do at this point is to include a note to our learners that is placed above the Storyline block that reads something like this:

NOTE: If you experience the screen automatically jumping/scrolling when interacting with the block below, try zooming out on your browser window to ensure the entire block below is visible on your screen. Typically, you can press the Ctrl and "-" key to zoom out.

Hi, since Articulate is aware of this and is documented as a possible bug, please provide an update as to when this will be resolved or at the very least a relative timeline. There are too many bugs that go unresolved for years and we all need to know if this is a short-term, temporary bug that will get resolved or if it is something we will need to take into consideration for the long-term, foreseeable future. 

Hi everyone. I've just logged the same issue with Support. It's getting to the point I'm reluctant to use Storyline and embed it into Rise due to all the 'jumping' the interaction performs each time the learner (or myself) clicks on Next/Prev as one example. It's almost like there needs to be an 'anchor' setting that would lock the Storyline block, preventing it from moving. Fingers crossed!

Hi all!

I'm excited to share that we've released Storyline 360 (Build 3.62.27371.0) and included in this update is the fix for the bug where Storyline blocks in Rise 360 courses could be off-center.

You'll want to update Storyline 360 in your Articulate 360 desktop app to take advantage of the other fixes included in this update!

Please don't hesitate to reach out in this discussion or in a support case if you have any questions!

Hi Lauren,

I'm not sure that I've seen an issue as you're describing.

Is this something you are able to replicate? Is it happening in a certain browser?

I may be hindered by needing to know the 'correct' answers :)

If you could record a Peek, that would be really helpful as well.

Oh wow, thanks Lauren :)

That was a great demonstration and I can replicate on my end.

Now, could I take a look at your .story file? 

You are welcome to share it with me directly here. Just please be sure to include the forum url/link as well.

Just submitted it through the support option you gave. Thank you, Leslie!

Thanks Lauren. Downloading your file now :) I'll reply to you via e-mail in your support case.

What was the resolution here? I'm running into this as well.

I am running into this same issue. We have three software simulations built using Storyline 360. When clicking through them in Rise, the screen jumps down after each click requiring the learner to scroll up to completely see the next screen. This activity is taking place in Chrome, while previewing the course in Review360, and the SL block (in Rise) is set to medium. We have used Storyline360 to build software sims then inserted them into a Rise block in the past without issue. I'm curious about the status of this issue. Thank you in advance for any information. 😊