Hi! I'm wondering if anyone else has run into a similar issue: I built a long, narrow Storyline activity to incorporate into a course in Rise. The learner will scroll down to the "overlay" window to complete the activities. Most of the time, the screen stays there and the learner is able to seamlessly click through the activities, but in a few of these activities, when the learner selects the correct answer, the page jumps back up to the top of the Rise page and the learner has to scroll all the way back down to see the window. Is there a setting somewhere that indicates how the Storyline block is displayed and what the target point should be visually in the course? I've built another similar long-view Storyline activity and incorporated it into Rise, and it always seems to "sense" where the learner is in the page without all this jumping. Is this anything under our control, or does Rise just decide what part of the screen it will display automatically with no control for the developer? Here is the Storyline activity in question: https://rise.articulate.com/share/vlvy5--xI4752dseu7MmTOq7JiDj2IyX Thank you to anyone who can assist! This community is the best. :)

The following is the response I received from support: Thanks for contacting Articulate Support! I'm sorry that you're seeing problems with your Storyline project that's embedded in your Rise course. Let me assist you with this! Thanks so much for letting us know about this issue. It appears that if the Storyline block is not centered and some portions of it are not seen in the browser, it repositions itself when you navigate through the Storyline course. It is being logged as a possible software bug. As a workaround, you can try any of the following: 1) Make sure the Storyline block is centered on the browser when viewing it Or 2) If viewed on a laptop where the screen is small, and the block will appear bigger, zoom out of the browser, so the entire block is seen on the page. Our engineers were already made aware of this however, there's no development on this bug yet. We'll email you as soon as we have an update. Basically, all we can do at this point is to include a note to our learners that is placed above the Storyline block that reads something like this: NOTE: If you experience the screen automatically jumping/scrolling when interacting with the block below, try zooming out on your browser window to ensure the entire block below is visible on your screen. Typically, you can press the Ctrl and "-" key to zoom out.

Hi, since Articulate is aware of this and is documented as a possible bug, please provide an update as to when this will be resolved or at the very least a relative timeline. There are too many bugs that go unresolved for years and we all need to know if this is a short-term, temporary bug that will get resolved or if it is something we will need to take into consideration for the long-term, foreseeable future.

Hi everyone. I've just logged the same issue with Support. It's getting to the point I'm reluctant to use Storyline and embed it into Rise due to all the 'jumping' the interaction performs each time the learner (or myself) clicks on Next/Prev as one example. It's almost like there needs to be an 'anchor' setting that would lock the Storyline block, preventing it from moving. Fingers crossed!

Hi all! I'm excited to share that we've released Storyline 360 (Build 3.62.27371.0) and included in this update is the fix for the bug where Storyline blocks in Rise 360 courses could be off-center. You'll want to update Storyline 360 in your Articulate 360 desktop app to take advantage of the other fixes included in this update! Please don't hesitate to reach out in this discussion or in a support case if you have any questions!

Hi Lauren, I'm not sure that I've seen an issue as you're describing. Is this something you are able to replicate? Is it happening in a certain browser? I may be hindered by needing to know the 'correct' answers :) If you could record a Peek, that would be really helpful as well.

Storyline Block "Jumping" in Browser Window

34 Replies

LeslieMcKerchie
Staff
8 years ago
Hi Lauren,

I'm not sure that I've seen an issue as you're describing.

Is this something you are able to replicate? Is it happening in a certain browser?

I may be hindered by needing to know the 'correct' answers :)

If you could record a Peek, that would be really helpful as well.
- LaurenParker-53
  Community Member
  8 years ago
  Hi Leslie!
  
  It's happening in both Chrome and Edge, and it is only happening with certain activities. Here's a link to the Peek I recorded to show you what happens: https://360.articulate.com/review/content/2de8fe56-1a4a-4179-8972-61627c234c35/review
  
  Thank you for any insight you might have!
LeslieMcKerchie
Staff
8 years ago
Oh wow, thanks Lauren :)

That was a great demonstration and I can replicate on my end.

Now, could I take a look at your .story file?

You are welcome to share it with me directly here. Just please be sure to include the forum url/link as well.
LaurenParker-53
Community Member
8 years ago
Just submitted it through the support option you gave. Thank you, Leslie!
LeslieMcKerchie
Staff
8 years ago
Thanks Lauren. Downloading your file now :) I'll reply to you via e-mail in your support case.
WhitneyLewis
Community Member
5 years ago
What was the resolution here? I'm running into this as well.
- LaurenParker-53
  Community Member
  5 years ago
  Hi Whitney!
  
  Unfortunately, no real resolution. I actually was just dealing with this again on Friday with this same course, 3 years later! Our initial resolution was to put everything on layers, adjusting the tabbing order, and some other things I've forgotten. I ended up having to rebuild a layer, then copy, hold my breath and stand on my head to get it to stop jumping on Friday. I'm afraid to touch it again--even looking at it could break it again.
  
  Lesson learned: Do not do a long Storyline block in Rise. It looks cool, but not worth the hassle.
  
  I can try to help you troubleshoot based on recent experience, though. Feel free to reach out!
KimErvin
Community Member
4 years ago
I am running into this same issue. We have three software simulations built using Storyline 360. When clicking through them in Rise, the screen jumps down after each click requiring the learner to scroll up to completely see the next screen. This activity is taking place in Chrome, while previewing the course in Review360, and the SL block (in Rise) is set to medium. We have used Storyline360 to build software sims then inserted them into a Rise block in the past without issue. I'm curious about the status of this issue. Thank you in advance for any information. 😊
- hazelB
  Staff
  4 years ago
  Kim, please open a case with us here and include the .story file and a quick peek video of the issue if possible. One of our technical support engineers will assist you.
KimErvin
Community Member
4 years ago
Terrific! I have the case prepared but am unable to upload .story and .mp4 Peek files. Any suggestions?
- LeaSAgato
  Staff
  4 years ago
  Hi Kim, it looks like you've submitted a case, and are working with Darrell on this issue. You're in good hands! Your issue is now documented as a possible software bug. We'll reach back out to you if we have any updates to share.
RoisinArmstr726
Community Member
4 years ago
I'm also having this issue, my story only has two slides and is very basic. Any idea of a fix?
- CNavarro
  Former Staff
  4 years ago
  Hi Roisin, sorry to hear that you are also experiencing this issue. We would love to take a closer look at your course. Can you send your .story file here? Our support engineers are ready to help.
BretVlazny-21df
Community Member
4 years ago
I am encountering the same problem as well. Jumping in 'try mode'. Very annoying
- hazelB
  Staff
  4 years ago
  Hi Bret! Sorry to hear you are experiencing the same issue. Please open a case with us here and include the .story file. One of our technical support engineers will assist you.
OliviaAwolope-b
Community Member
4 years ago
Hi-- I'm experiencing the same issue. Is there any resolution?