Forum Discussion
Storyline Block "Jumping" in Browser Window
Hi!
I'm wondering if anyone else has run into a similar issue: I built a long, narrow Storyline activity to incorporate into a course in Rise. The learner will scroll down to the "overlay" window to complete the activities. Most of the time, the screen stays there and the learner is able to seamlessly click through the activities, but in a few of these activities, when the learner selects the correct answer, the page jumps back up to the top of the Rise page and the learner has to scroll all the way back down to see the window. Is there a setting somewhere that indicates how the Storyline block is displayed and what the target point should be visually in the course? I've built another similar long-view Storyline activity and incorporated it into Rise, and it always seems to "sense" where the learner is in the page without all this jumping.
Is this anything under our control, or does Rise just decide what part of the screen it will display automatically with no control for the developer?
Here is the Storyline activity in question: https://rise.articulate.com/share/vlvy5--xI4752dseu7MmTOq7JiDj2IyX
Thank you to anyone who can assist! This community is the best. :)
34 Replies
Hi Olivia, sorry to hear you're running into this. We have this documented as a possible bug, and you're in the right place for updates on this issue. Stay tuned!
Hi-- I'm also experiencing the similar issue.
Hi Rajan! We are sorry you're running into this issue. We are aware of this and we documented it as a possible bug, we'll post updates in this thread!
I'm joining in the chorus as well. I have a Rise course with this jumping behaviour when using Storyline blocks, and have been unable to figure out why.
Hi, since Articulate is aware of this and is documented as a possible bug, please provide an update as to when this will be resolved or at the very least a relative timeline. There are too many bugs that go unresolved for years and we all need to know if this is a short-term, temporary bug that will get resolved or if it is something we will need to take into consideration for the long-term, foreseeable future.
Following. Same issue here
Hi everyone. I've just logged the same issue with Support. It's getting to the point I'm reluctant to use Storyline and embed it into Rise due to all the 'jumping' the interaction performs each time the learner (or myself) clicks on Next/Prev as one example. It's almost like there needs to be an 'anchor' setting that would lock the Storyline block, preventing it from moving. Fingers crossed!
The following is the response I received from support:
Thanks for contacting Articulate Support!
I'm sorry that you're seeing problems with your Storyline project that's embedded in your Rise course. Let me assist you with this!
Thanks so much for letting us know about this issue. It appears that if the Storyline block is not centered and some portions of it are not seen in the browser, it repositions itself when you navigate through the Storyline course. It is being logged as a possible software bug.
As a workaround, you can try any of the following:
1) Make sure the Storyline block is centered on the browser when viewing it Or
2) If viewed on a laptop where the screen is small, and the block will appear bigger, zoom out of the browser, so the entire block is seen on the page.
Our engineers were already made aware of this however, there's no development on this bug yet. We'll email you as soon as we have an update.
Basically, all we can do at this point is to include a note to our learners that is placed above the Storyline block that reads something like this:
NOTE: If you experience the screen automatically jumping/scrolling when interacting with the block below, try zooming out on your browser window to ensure the entire block below is visible on your screen. Typically, you can press the Ctrl and "-" key to zoom out.
I was having the same issue, but when we publish it to our Litmos LMS, the issue does not present itself. Everything behaves as expected, no jumping.
Thanks, Don
I've received a reply from Support they are logging it as a possible software bug, so hopefully soon it can be resolved.
I'm also posting because I'm interested in the fix. I am having the same thing happen in my current course. I can see that the block is moving/resetting so you can see the top of the block when you click.
I'd love to see a software fix, rather than recreating my activity with different dimensions and hoping that a user doesn't scroll down too far.
I'm having the same issue too. Would be nice for the interactive block to be anchored.
Has anyone had any updates on a fix?
