Storyline Course - Moodle 3.10 - Video in activity not loading in safari

state "206" means "Partial Content"* and is no error number (error number in http starts with 4 or 5)

• are you using Safari mobile or desktop ?
• what happend, if you publish to Review 360 with Safari ?
• you could try your course on Scorm Cloud (the free account is limited to 100 MB, perhaps you have to delete some slides of your course)

* is also used for audio mp3

 

 

 

 

 

>but its not loading in both environments in Safari

this is a "good" result - moodle is not the problem!

you could try to publish the video as "adaptive", then "partial content" is not used for video anymore

Hello Jürgen.

We tried it out and actually this particular error is gone. Somehow the storyline course still get stuck but it seems to be now unrelated to the video.

Theres a javascript file with a generic name, located in (moodle path) mod_scorm/content/15/html4/data/js/filename.js

This file - somehow - takes sometimes way to long to be loaded. It takes pretty long until I get any response from the server about this file and the module just get stuck.

>We tried it out and actually this particular error is gone

cache ??? you should deactivate for tests the cache in the browser

in the folder "/html5/data/js/" all files

• "5 ... .js"
• "6 ... .js"

are the files which describe the slides

1 file = 1 slide (all media files are in other files -> ./story_content/)

the size is typical

•  3 KByte = empty slide without anything

until

• approx: 250 KByte

=> not very large

 

Good Evening,

After some further tests I got some results:

Scenario 1: 

I tried to upload the articulate scorm package to scormcloud with the setting Jürgen mentioned. I had to remove some slides because of scormclouds 100mb restriction. 

After I deleted 2 scenes I was able to upload the package - and everything seems to work.

Scenario 2: 

I uploaded the same scorm package to our moodle instance - everything also worked fine.

Scenario 3:

So I tested the previous version of the scorm package again, and its not working again. Frankly, everytime I try to load the scorm package one file of the scorm package seems to load endlessly. In my latest test it was the analytics-frame.html file. Even though the file is not that big it just never finishes loading.

So after all these 3 scenarios I can just tell I probably need to check the slides I deleted - but I would like to know why it is not working only in safari. Its working completely fine with firefox and chrome on my Mac. 

Does anybody have any hint for me why Safari is so special?

Cheers 

Torsten