Forum Discussion

AngieChambliss-'s avatar
AngieChambliss-
Community Member
3 years ago

Storyline Course Not Playing in LMS

My colleague and I both use Storyline, but his courses are not playing in our LMS (SumTotal).  It looks like it is going to launch, but it never actually does.  It just says to "wait while it loads."  I have taken his SL file and published the course myself, uploaded it, and it still does the same thing.  Every other course I've published and uploaded before and after has worked.  He created the course from an imported PPT, so I took just the PPT and imported it into my SL, and again, it worked fine when I published and uploaded it to the LMS.  Our zip files look the same.  I just cannot figure this out and wanted to see if anyone hear had an answer. Thanks!

storyline 360
  • JoseTansengco's avatar
    JoseTansengco
    Staff
    3 years ago

    Hi Angie, 

    Thanks for reaching out! 

    Looks like you ran into a file specific issue. There's a chance that your colleague's Storyline 360 project ran into some form of data corruption when the slides were imported from the PowerPoint presentation. You can check out this article which explains some of the common causes of data corruption.

    If you'd like us to take a closer look at your colleague's project file to identify exactly what's preventing the course from successfully loading, you can open a support case and share your project file there! 
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