Hi I have a course I created about a year ago and published on review fine.
I published a new version of this course with a couple of minor tweaks to colours but it won't play I get a play button as if its a video (see attached). But if I clicked on play the cursor just spins.
Other courses seem to work and play ok. I published as a completely new item and still the same issue. Any ideas?
thanks
Michelle
Hi Michelle,
Sorry to hear that you ran into this issue. If your course is getting stuck while loading, there's a possibility that corrupted data is preventing the course from working properly. I'd like to gather more information to figure out what's happening:
You can also check out this article which explains how to reduce the risk of encountering file related issues when working in Storyline 360:
Follow These Tips to Reduce Your Risk of Corrupting or Losing Project Files
If working locally and importing to a new file don't help, please reach out to our support team here so we can take a closer look at your project file to restore its functionality.
Hi, we now use one drive (even though its local) would this be a possible problem?
Hi, Michelle.
If your folder automatically syncs with OneDrive, it could cause the same issues as working on a network drive, so we usually recommend disabling the auto-sync to avoid erratic behavior.
If you can share your .story file through a support case, we're happy to take a deeper look at what's happening.
I'll do that. Unfortunately c drives have been disabled on our laptops and everything is one drive.
