Forum Discussion
Storyline Crashes Every Time I Open the Video Editor
I have a course that requires video, and I would like to edit it using Articulate's built-in video editor for the sake of convenience. However, every time I open the video editor after my initial edit (I successfully trimmed and cropped it once), Articulate freezes and becomes unresponsive to the point that I have to kill the process using Task Manager.
Any ideas for what could be causing this? I can edit using different software, but that would be a pain considering there's an editor built in to Storyline.
30 Replies
Hi all. Same issue as above. I have done all of the troubleshooting including trying to reload the video and copying the video within my local drive with different names. Edit video has not been able to work after I edited a video once. I have tried clicking the edit video button when right clicking the video (no response) and I have tried using the edit video button in the tab (crashes). Help please.
Update: I even went as far as uninstalling/reinstalling storyline and no luck.
Hi, Michael.
I'm sorry to hear you're having issues with the video editor in Storyline!
Since you've already attempted a few troubleshooting steps, I went ahead and opened a support case with our engineers. You should hear from our team soon via e-mail.
Great. Thanks.
Has anyone run into this issue recently? I just installed the update to SL 360 and now can no longer open videos to edit. Crashes everytime. I have closed down SL and then rebooted. Still no luck.
Hi Dave!
Sorry to hear you're experiencing crashes when opening videos in Storyline 360. I'd be happy to work with you to figure out what could be causing that!
Can you confirm if you are working from your local hard drive? We don't recommend working with files on a network drive as it can cause erratic behavior.
If you are already working locally, try doing a repair of your Storyline 360 installation to see if that improves behavior.
If the crashes are specific to one file, would you be willing to share it here in the discussion or privately through a support case so we can take a closer look into the issue? We'll delete it from our system once we're finished!
Yes, Dave... I am experiencing the same thing. Got the newest versions of SL. It even happens in the 64 bit version.
Hi Wendy,
Sorry to hear you ran into this issue. If you've already tried repairing your Storyline 360 installation and the issue is still happening, please open a case with our support team here so we can check what's causing the video editor to crash Storyline 360. Our support engineers have additional tools that they can use to dig deeper into what's happening and they'll be able to help fix your installation.
Ok, so WHY is this still happening NINE years later? I think nine years is enough time for Articulate to figure out why the inline video editor crashes the application. This is happening to me and it is very frustrating.
