Forum Discussion

ClintJohnson-d6's avatar
ClintJohnson-d6
Community Member
6 years ago
Solved

Storyline crashes when trigger conditions added

Good afternoon team. Regardless of content, Storyline reliably crashes when I attempt to add conditions to a trigger. Clicking the dropdown in conditions will show the options of variables, object...
storyline 360
  • LucianaPiazza's avatar
    LucianaPiazza
    3 years ago

    Hello Everyone! ✨

    I'm happy to share that we have released a new update for Storyline 360 (Build 3.74.30180.0)

    In this update, we have implemented a fix for:

    • Storyline 360 crashing when adding conditions to triggers or publishing to Word.

    As a first step, I recommend updating Storyline 360 to the latest version. Here's how:

    Update Authoring Apps

    If you have any questions, please let us know in this thread or privately in a support case.

    Have a great day! 

JonathanBarrie-'s avatar
JonathanBarrie-
Community Member
5 years ago

I have a fresh install of Storyline on a fresh install of Windows 10 and it's constantly crashing when editing triggers. I have a test project that is only 1 slide, nothing complicated. 

Very disappointing.

  • LaurenDuvall's avatar
    LaurenDuvall
    Staff
    5 years ago

    Hi Jonathan!

    I'm sorry for the trouble! I want our Support Engineers to work with you directly to determine what is getting in the way. Our Support Engineers are available 24/7 in a support case. I'd recommend uploading your .story file to their team so they can start by testing your project. You'll hear from them as soon as their testing is complete.