Forum Discussion

ClintJohnson-d6's avatar
ClintJohnson-d6
Community Member
5 years ago

Storyline crashes when trigger conditions added

Good afternoon team. Regardless of content, Storyline reliably crashes when I attempt to add conditions to a trigger. Clicking the dropdown in conditions will show the options of variables, object...
storyline 360
  • LucianaPiazza's avatar
    LucianaPiazza
    2 years ago

    Hello Everyone! ✨

    I'm happy to share that we have released a new update for Storyline 360 (Build 3.74.30180.0)

    In this update, we have implemented a fix for:

    • Storyline 360 crashing when adding conditions to triggers or publishing to Word.

    As a first step, I recommend updating Storyline 360 to the latest version. Here's how:

    Update Authoring Apps

    If you have any questions, please let us know in this thread or privately in a support case.

    Have a great day! 

MarandaBoyd's avatar
MarandaBoyd
Community Member

I am also having this issue, along with others on my team, and literally every time we even *touch* the condition box in the trigger wizard it crashes Storyline. It's been a year since this issue was reported, what is the fix? 

JasonFuller-67b's avatar
JasonFuller-67b
Community Member
4 years ago

Miranda, try using your arrow keys to select your condition type in the trigger panel. It worked for me when nothing else would.  

  • JodiParish-30ed's avatar
    JodiParish-30ed
    Community Member
    4 years ago

    Hi! This has been an ongoing issue for me. My Storyline shuts down completely when setting up a trigger with an object condition. Jason's suggestion is the only solution I've seen here.

  • JanetAnn-09de25's avatar
    JanetAnn-09de25
    Community Member
    3 years ago

    Using the arrow keys worked for me!  OMG, first time in a year that i have been able to set object conditions...  Thank you for sharing!

    • CharlesLewis-a2's avatar
      CharlesLewis-a2
      Community Member
      3 years ago

      But a work around is not an excuse to Articulate not fixing a known bug.

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