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VanessaE's avatar
VanessaE
Community Member
4 months ago

Storyline Embed in Canvas Not Working

Hi Everyone! I added Storyline (web option) to Canvas using the embed option. Everything in the iframe is correct. When I go to view it the first two pages load fine. But before it moves to the next slide that has video etc. it stalls. Three white dots come up flashing over and over again and nothing else. Suggestions, resolutions would be appreciated. Please and thank you.

advice
storyline 360
  • KellyAuner's avatar
    KellyAuner
    Staff
    4 months ago

    Hi, VanessaE,

    Thanks for reaching out in the E-Learning Heroes community!

    I understand your Storyline course plays correctly in Canvas until it reaches the slide with a video. Have you tried troubleshooting your file in SCORM Cloud to check if the behavior is the same?

    If your course works properly in SCORM Cloud but not in your LMS, I recommend you share the SCORM Cloud findings with your LMS provider to troubleshoot the issue. If the course encounters the same issue in SCORM Cloud, please let us know here or privately in a support case so we can take a closer look.

    Lastly, you may also want to check out this article on troubleshooting LMS issues. I hope this helps!

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