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MalcolmCreen-ab's avatar
MalcolmCreen-ab
Community Member
3 years ago

Storyline freezes after inserting (typing, pasting or importing) and selecting text containing an ampersand

This apparently intermittent issue that I first encountered several months ago has become quite critical as I am now working on psychology material that must be referenced in the APA style – which r...
storyline 360
AndreaKoehntop-'s avatar
AndreaKoehntop-
Community Member
3 years ago

Hello Malcolm! I apologize for the issue you are experiencing when trying to use the ampersand in Storyline. I can see how this would be frustrating.

I tried this on my end, and adding an ampersand to a text box worked as expected.

Since I couldn’t reproduce this issue, let me ask you a few questions to begin troubleshooting:

  • Are you working from a local hard drive? We don't recommend working with files on a network drive.
  • Is this issue isolated to one project, or every .story file where you attempt to use "&"?
  • Have you attempted a repair of Storyline 360? Here are the instructions.

If none of these steps solves your issue, I'd like you to open a case with one of our Support Engineers.

  • MalcolmCreen-ab's avatar
    MalcolmCreen-ab
    Community Member
    3 years ago

    Hi Andrea,

    The problem has only occurred once since I contacted you – this morning, in exactly the same way:

    Insert text containing an ampersand in a text box.
    Select the text containing the ampersand.
    Storyline freezes.

    For your information:
    I work on story files from my hard disk.
    The problem has occurred in multiple projects – but not all...

    I will attempt a repair when I get the chance and let you know if anything changes.

    Thank you.

    Malcolm

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