Closed Captions Editor not Loading

Further to this.  I've totally rebooted my computer, reinstalled Articulate 360, created a brand new file and imported an audio file and tried to create new captions but whatever I do, the editor will not launch.  It just hangs upon start up.  I'm baffled at this point.

try to downgrade to an older version of storyline

Hello Graham,

Sorry to hear about the issue you encountered with the Closed Captions editor. 

Since all of your projects are affected, try doing a repair of your Storyline 360 installation to see if this helps. You'll also want to make sure that you're working locally when making edits to your captions. 

If the issue persists, reach out to our support team by opening a case so we can take a closer look at what's happening! 

Thanks Joe.  I did open a case and am working with Cleo to try and rectify this.  I've done a complete uninstall, clean up, deleted all old temp files and a fresh install and still it's the same.  I did find a log that indicates a failure to load the ffmpeg app upon load of the captions editor so I updated that app and reset my environment variables which has now got the editor to launch eventually after multiple relaunch attempts until it finally applies but it's not 100% by a long stretch.  But at least it gave me a chance to finish off my clients project.

I am experiencing this same problem. I just installed the most recent update, but it was happening even before that. Any solution? I imported an .SRT file, and the captions appear when I play the video but I can't edit them. 

Hello VLS, 

Thanks so much for reaching out! Sorry to hear you're running into this issue.

I've created a support case on your behalf. One of our talented Support Engineers will be in touch shortly via email to take a closer look at your file. 

We'll continue the conversation over in your support case. 

Have a nice start to your week! 

Thanks, Luciana!

I'm having the same issue. Is there a workaround to fix it?

Hi Articulate-Team,

I'm happy to help troubleshoot. We can start by checking if you're working on your local drive; working on a network drive can cause erratic behavior. If the problem still happens, try running these steps to repair Storyline.

If the steps above don't improve things, could you connect with us in a case so we can determine what's happening? We'll reach out soon after we hear from you!

Start a Support Case

Hi all, actually, I'm working on Windows 10. I will try what Eric suggested over the weekend and if that doesn't work, we will get in touch next week.