Forum Discussion

JayFrischkorn-a's avatar
JayFrischkorn-a
Community Member
3 months ago

Problems importing graphics since last windows update

Hi - 

Since the windows update earlier this week, storyline locks up when I try to import or change an image.  If I go to the windows tray and right click on the storyline icon and select "save" then the file saves no problem.

I think I've seen this before after a Win update.  Is anyone else having the problem?

BTW - working locally.  All files on same drive.

  • AndrewHanley's avatar
    AndrewHanley
    Community Member

    Jay, I haven't experienced that and was just swapping images earlier this afternoon on latest Storyline version.

    Can I ask - Windows 11 or 10, and latest Storyline build?

  • Hi Jay, 

    Thanks for reaching out!

    I'd like to have our talented Support Engineers take a closer look at your setup. I've gone ahead and opened a support case on your behalf. 

    We'll continue the conversation in your case via email. 

    Have a great start to your week!