Forum Discussion

JayFrischkorn-a's avatar
JayFrischkorn-a
Community Member
2 years ago

Problems importing graphics since last windows update

Hi - 

Since the windows update earlier this week, storyline locks up when I try to import or change an image.  If I go to the windows tray and right click on the storyline icon and select "save" then the file saves no problem.

I think I've seen this before after a Win update.  Is anyone else having the problem?

BTW - working locally.  All files on same drive.

storyline 360

5 Replies

  • AndrewHanley's avatar
    AndrewHanley
    Community Member
    2 years ago

    Jay, I haven't experienced that and was just swapping images earlier this afternoon on latest Storyline version.

    Can I ask - Windows 11 or 10, and latest Storyline build?

  • LucianaPiazza's avatar
    LucianaPiazza
    Staff
    2 years ago

    Hi Jay, 

    Thanks for reaching out!

    I'd like to have our talented Support Engineers take a closer look at your setup. I've gone ahead and opened a support case on your behalf. 

    We'll continue the conversation in your case via email. 

    Have a great start to your week!

  • Fauztolerr's avatar
    Fauztolerr
    Community Member
    5 months ago

    I ran into the same issue after updating, and it turned out the problem stopped once I did a full reinstall of my system. I had done a windows 11 home online activation, and after that, everything behaved normally again. No more weird glitches with graphics or files not showing up right. Might be worth checking if the update somehow messed with the installation.