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SaraBean-da7305's avatar
SaraBean-da7305
Community Member
2 years ago

Storyline: Invalid or Corrupt File

New issue today/yesterday with our team. With Storyline 360 files that have been working great for days or weeks, someone is working away in the file and/or tries to open the file and it all goes bad and we get the following error message: "This project is invalid or corrupt and cannot be opened. It may have been created in an earlier version of Storyline.". 

The file was NOT created in an earlier version of Storyline. We have only ever used SL 360. Our own tech people are working on their end to see if the problem is in our system but wondering if any of you fine people have any ideas or have experienced the same issue and know the fix? Right now, I have lost at least one file unless I can find a way to get it back, which sets me back days and days of work, plus whatever it takes to get this back up and running and my downtime until this gets fixed b/c I sure won't be using SL again until I know it is working properly.

All other file types (pdf, doc, ppt, etc) working great. We all keep our .story files on different drives and different network locations so I tend to think the problem is not with our network - how could multiple network locations go bad all at once for just one file type?

I have put in a ticket with the SL folks. I also made sure my Articulate was fully updated, as well as Windows.  I'm  at a loss. :(

I'm attaching the original file and curious to know if anyone else can open it or if the error persists.  

Thanks for the help!

  • ASPSISubs's avatar
    ASPSISubs
    Community Member

    Hi, can anyone also help me?

    I need your help. My storyline file is corrupted, and I don't know what to do anymore. I already tried all the ways I could find on the internet and I didnt successfully recover it yet. Can you please also help me with this? Cos this project is DAYS of work :'(

    Here's the drive link: https://drive.google.com/file/d/1DFxgeMAJzZmcSh3ocUv2W5euqfDOXkKE/view?usp=sharing

    Idk why it doesnt directly upload here.

    Thank you so much,

    Lexi

     

    • Jürgen_Schoene_'s avatar
      Jürgen_Schoene_
      Community Member

      sorry your .story file (= .zip file)  is corrupt

      the most important inner file "story.xml" is complete gone

      so it's not possible to repare the file

      perhaps you can find in "%appdata%\Articulate\Storyline" a copy  of your .story file

      more infos

      articulate: you should fix this  10 year old "corrupt on save"-bug

      • ASPSISubs's avatar
        ASPSISubs
        Community Member

        Thank you so much for your effort, Jürgen_Schoene! This is so sad, I guess I have to start recreating the module now. I already did the "%appdata%\Articulate\Storyline" thing but Idk why there are no files to recover in my computer when others can find files on theirs.

         

        Anyway, thanks so much again! :)