Forum Discussion
Storyline is crashing and won't save my work
Hi, EduFocal Business!
I'm sorry to hear that you're experiencing this issue when attempting to add or replace an audio file. I'm happy to help troubleshoot and have a few clarifying questions to narrow down the issue.
- Are you working from your local hard drive? We don't recommend working with files on a network drive as it can cause erratic behavior.
- Is this happening with one specific .story file or multiple files?
- If only happening with a specific file, have you tried importing the slides into a new Storyline file?
- Similarly, is this happening with a specific audio file? Have you tried adding a different audio file to your project?
If the issue persists, please let me know so I can connect you with one of our Support Engineers, or feel free to reach them here!
Hi Kelly,
I am working from my local hard drive.
It is happening in one specific story file.
It is happening for more than one audio. However, it happens only after I have added or replaced a few audios.
I have tried replacing and inserting the audio file. However, it freezes after a few replacements or after I insert a few new files.
No, I have not tried importing the files into a new storyline file. I will try that.