Forum Discussion
Storyline is Crashing Upon Recent Update
I updated my Storyline today. Whenever I try to play a slide or preview a slide or output an e-learning course, I get a crash notice and storyline stops working. The slide doesn't play, the output d...
It would be helpful if someone from Articulate could investigate this issue. We have been unable to publish courses using this version, and are unable to downgrade or uninstall Storyline.
Hello BSI Learning,
I opened a support case on your behalf so we can have our support engineers take a look at why the update caused issues on your end. For your reference, you can get immediate support by opening a support case here.
While waiting for a support engineer to reach out, here are a few troubleshooting steps that you can try to address the behavior:
- Do a repair of your Storyline 360 installation
- Manually downgrade your installation to an earlier version by downloading your preferred installer here.
