Forum Discussion

MarianeVezina's avatar
MarianeVezina
Community Member
8 years ago

Storyline is locked by another process

I need some help.  I was trying to publish the file to LMS and it crashed and closed by itself partway through.  I though I would try again, but I keep getting a message "The project "Storyline" is ...
storyline 360
PamelaBynum-e27's avatar
PamelaBynum-e27
Community Member
7 years ago

Thanks for your replies David and Debra,

From what I can tell, the culprit IS the sync with GDrive.  I just started using it last week (backing up my laptop before some memory upgrades) and that's when I started seeing the SL Locked issues.  I've disabled sync for the time being.

@Articulate:  I suspect there are a lot of us Storyline users who do sync with some cloud service so I think this bug should be addressed....sooon!

Crystal-Horn's avatar
Crystal-Horn
Staff
7 years ago

Hi there, Pamela, Debra, and David.  Really great conversation here - thanks for sharing information.

Pamela, I want to be sure that you're able to open and edit your project after discovering an issue with syncing to Google Drives.  Let me know if you still need help opening your project!

We do recommend saving your file locally and then backing up to your network locations to avoid issues with files locking up and network latency.  Tom from my team wrote an article on how to do this with a more efficient workflow.  The article is a bit dated, but the information is still valuable!

If there's anything else I can answer, I'll be here!