Forum Discussion

MarianeVezina's avatar
MarianeVezina
Community Member
8 years ago

Storyline is locked by another process

I need some help.  I was trying to publish the file to LMS and it crashed and closed by itself partway through.  I though I would try again, but I keep getting a message "The project "Storyline" is ...
storyline 360
RichardFouchaux's avatar
RichardFouchaux
Community Member
7 years ago

Thanks David. We have GIT, but I'm the only one here who's ever used it, and in this case we're talking about retrieving changes that were probably never committed. Once I've copy/pasted the file, and then opened the copy I "Save as..." to restore the filename continuity, and then also delete the copy.

So to be entirely clear, in Windows 10, when I get "locked by another process" message I:
1) close Storyline (and I'm not sure this is absolutely necessary)
2) select the file in the folder, right-click and Copy
3) Right-click and Paste the file into the same folder... "Copy of" is appended.
4) Open the copy, and immediately "Save as..." the original.
5) Delete the copy ASAP, to avoid confusion and folder bloat.

As several have noted, it's unusual software behaviour, apparently unique to Storyline. I'm not the one to say if it's a feature or a bug. ;-)