Forum Discussion
Storyline is locked by another process
Hello Richard,
Thanks for sharing what you are running into.
I scrolled through your previous forum discussions and searched for a support case on the issues you're sharing, but I came up empty-handed.
With your permission, I'd like you to share your project file with our support engineers to investigate what's happening (1. the two-click full screen and 2. timeline starting over). You can share it privately by uploading it here. It will be deleted when troubleshooting is complete.
Sorry I didn't see your offer earlier, perhaps because I was away for part of the time, and then because an internal review of the project will result in quite a few changes. I think it sounds worth looking into anyway. I'll follow up (shortly) at the link you provided. Thanks, Leslie!
No apologies needed, Richard!
When you open a case, be sure to share the case number with us here. That way, we can follow along and share any relevant information here. We'll help you get to the bottom of this! 😀
This issue that the project file gets locked is quite frequent. I have been trying to pin point the exact reason for this and reached the conclusion that it usually occurs when opening files from cloud storage. At least in my case, this only happens when I try to open a file saved on cloud storage.
Storyline needs to address this issue as almost all organizations are switching over to cloud storage and this issue is definitely a show stopper.
