Forum Discussion

MarianeVezina's avatar
MarianeVezina
Community Member
8 years ago

Storyline is locked by another process

I need some help.  I was trying to publish the file to LMS and it crashed and closed by itself partway through.  I though I would try again, but I keep getting a message "The project "Storyline" is ...
storyline 360
LeslieMcKerchie's avatar
LeslieMcKerchie
Staff
7 years ago

Hello Tawfick,

Thanks for letting us know that you are running into this error as well.

I'm not sure what troubleshooting steps you've done, but here are the common tips that we share:

  • Ensure you're working locally
  • Close any other instances of Storyline in your Task Manager
  • Reboot your machine
  • Copy and rename your .story file in File Explorer, and then open the new file from there
  • Check for any applications that "back up" your files running in the background

If you've gone through all of these steps then with your permission, I'd like you to share your project file with our support engineers to investigate what's happening. You can share it privately by uploading it here. It will be deleted when troubleshooting is complete.