Forum Discussion
Storyline keeps crashing
Hi there
- I have experienced several instances of Storyline crashing over the past week, both before and after the latest update. Is there something that can be done to stop this?
- Also, when it crashes it seems to create some triggers that I cannot remove. (Please see my post in the other forum).
Kind regards
Jen
Hi, Jennifer.
Thank you for reaching out!
I'm sorry to hear you are experiencing constant crashing and erratic behavior in Storyline 360! I have a few questions to narrow down the issue:
- Are you working from a local hard drive? We don't recommend working with files on a network drive.
- Have you attempted to repair Storyline 360? Here are the instructions.
If a repair doesn't solve the issue, I'd like to connect you with one of our support engineers. You can open a case here.
Hi Maria
Thank you for your fast reply.
Yes, I am working from a local drive not a network.
I had uninstalled and reinstalled but can't remember if rebooted in between or after the reinstall, so I have done this process again this morning. Fingers crossed.
I will open a case if I still have trouble.
Thanks again.
Jen
