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CherpaCompany's avatar
CherpaCompany
Community Member
3 years ago

Storyline latest version (ram bug)

Hi everyone,

I face a bug so the latest update of Storyline 360 not working on my laptop (
Dell - 20 GB - 1 TB nvme ),  versions ( 24 May, 4 May) March version work perfect but after the update, I get an error message ( Available Memory is Low).

I tried searching on Internet but nothing help me, so please I hope the Storyline team can fix this problem as fast as possible.

thanks.

  • Hello,

    Sorry you ran into this snag!

    I've opened support case 03227737 on your behalf so our support team can take a closer look at what's happening with your installation. You're in good hands!

  • Same prob ... any version after March 30th and I can't preview or publish files of around 50mb.

    I've already opened a case but if anyone has a quick fix here then pls let me know

  • Hello christophe! 

    Sorry to hear you are having trouble with previewing and publishing your files. I did not see a support case open so I went ahead and created one on your behalf. We will be in touch shortly. 

    Thank you!