Forum Discussion
Storyline: Save button not "active" after making a change (after latest update)
I just updated to the Storyline September 19th patch this morning, and the first time I made a change to a course, post-patch, the "Save" button in the top-left of the Storyline button was still greyed out/not active. I was able to use the Ctrl-S keyboard shortcut to save. I made a few more changes with no issue, but then it happened again a little later (this time I tried the File menu, "File > Save" option, also with success).
This isn't a "game-breaking" bug, but the timing seems to indicate that it's associated with the most recent update.
Hello everyone, 🎉
I have some great news to share. We just released another update for Storyline 360. In Update 93, we’ve included important fixes and new features. One of the bugs we’ve fixed:
- The save icon sometimes became disabled when it should have been active
Launch the Articulate 360 desktop app on your computer to take advantage of this update, and click the Update button next to Storyline 360. You’ll find our step-by-step instructions here.
Please let me know if you need additional help.
Hi, I have run into the same problem today. After I did a CTRL S my save button became active again.
Hi Orv!
Sorry to hear you've run into issues with the Save button as well!
I'm glad to hear the CTRL + S command fixed the behavior. If you experience any trouble again and the steps Joe shared don't do the trick, please let us know through a support case and we'd be happy to assist!
Have a great rest of your week!
Hello everyone, 🎉
I have some great news to share. We just released another update for Storyline 360. In Update 93, we’ve included important fixes and new features. One of the bugs we’ve fixed:
- The save icon sometimes became disabled when it should have been active
Launch the Articulate 360 desktop app on your computer to take advantage of this update, and click the Update button next to Storyline 360. You’ll find our step-by-step instructions here.
Please let me know if you need additional help.
Hello Robert,
Sorry to hear that you ran into this snag.
I'm running the most recent version of Storyline 360 and I don't seem to be having any trouble saving courses that I am working on. Can I ask if you are working locally when making edits to your Storyline 360 course? If you are, try doing a repair of your Storyline 360 installation by following the steps here. This will do a repair of your installation under lowered computer restrictions.
If the issue persists, please open a case with our support team here to connect with one of our support engineers for further troubleshooting.
FYI - This is still happening.
Same, though very infrequently.
Per my original post, I always work locally, and repairing/reinstalling Storyline (more than once) hasn't made the issue go away. I haven't opened a support case because, as I said, this is a very infrequent occurrence (at least for me), and I can't send any projects that I'm working on (company policy) to Articulate for examination.
Hi Alli,
I'm sorry to hear that you're also experiencing this issue with the Save button! We are monitoring this bug and found that it usually happens with users working with a Storyline file saved in a folder synced to OneDrive or a similar application. Can you confirm if that is your scenario?
If yes, please let us know if transferring the Storyline file to a local folder not synced to OneDrive will do the trick for you. Run these steps to fix possible installation issues as needed; thank you!
Eric Santos
Hi Alli,
I'm sorry to hear that you're also experiencing this issue with the Save button! We are monitoring this bug and found that it usually happens with users working with a Storyline file saved in a folder synced to OneDrive or a similar application. Can you confirm if that is your scenario?
If yes, please let us know if transferring the Storyline file to a local folder not synced to OneDrive will do the trick for you. Run these steps to fix possible installation issues as needed; thank you!
Eric: While my company makes use of OneDrive and I do indeed have personal folders that are synced with it, I do all Storyline work in non-synced, local folders. When I'm done with that work, I back it up to our networked training server.
Still happening here
I'm getting this behavior lately, too. Save button grayed out but going through the file menu works. Will try using Ctrl-S to see if that works. (Working on a Windows PC, and the x64 version of SL360.)
Hi Fred,
Just wanted to add that you'll also want to ensure you're working locally when attempting to save your Storyline 360 project. We've seen saving issues caused by working directly on a network drive or on a directory that gets synced to an online location, and working in a local directory is a way to prevent these issues from happening.
Thank you, Jose, I'll keep this in mind.
I had the Save issue today. CRTL-S worked to re-engage the Save button. What an odd error!
Yes, this issue is still ongoing with Storyline 360.
Modern work practices require that files be stored in shared folders, e.g. OneDrive. Saving to a local drive is not conducive to collaboration, data security, backups, etc.
Other applications are able to properly save to OneDrive--why not Storyline?
