I just updated to the Storyline September 19th patch this morning, and the first time I made a change to a course, post-patch, the "Save" button in the top-left of the Storyline button was still greyed out/not active. I was able to use the Ctrl-S keyboard shortcut to save. I made a few more changes with no issue, but then it happened again a little later (this time I tried the File menu, "File > Save" option, also with success).
This isn't a "game-breaking" bug, but the timing seems to indicate that it's associated with the most recent update.
I'm running the most recent version of Storyline 360 and I don't seem to be having any trouble saving courses that I am working on. Can I ask if you are working locally when making edits to your Storyline 360 course? If you are, try doing a repair of your Storyline 360 installation by following the steps here. This will do a repair of your installation under lowered computer restrictions.
Sorry to hear you've run into issues with the Save button as well!
I'm glad to hear the CTRL + S command fixed the behavior. If you experience any trouble again and the steps Joe shared don't do the trick, please let us know through a support case and we'd be happy to assist!
Per my original post, I always work locally, and repairing/reinstalling Storyline (more than once) hasn't made the issue go away. I haven't opened a support case because, as I said, this is a very infrequent occurrence (at least for me), and I can't send any projects that I'm working on (company policy) to Articulate for examination.
I'm sorry to hear that you're also experiencing this issue with the Save button! We are monitoring this bug and found that it usually happens with users working with a Storyline file saved in a folder synced to OneDrive or a similar application. Can you confirm if that is your scenario?
If yes, please let us know if transferring the Storyline file to a local folder not synced to OneDrive will do the trick for you. Run these steps to fix possible installation issues as needed; thank you!
I'm sorry to hear that you're also experiencing this issue with the Save button! We are monitoring this bug and found that it usually happens with users working with a Storyline file saved in a folder synced to OneDrive or a similar application. Can you confirm if that is your scenario?
If yes, please let us know if transferring the Storyline file to a local folder not synced to OneDrive will do the trick for you. Run these steps to fix possible installation issues as needed; thank you!
Eric: While my company makes use of OneDrive and I do indeed have personal folders that are synced with it, I do all Storyline work in non-synced, local folders. When I'm done with that work, I back it up to our networked training server.
Thank you for sharing your setup, Robert! In this case, I recommend doing a clean install of Articulate 360 on your machine to resolve the issue with the Save button. Please follow these steps to remove all Articulate 360 files and registry keys from your computer:
Close the Articulate 360 desktop app by right-clicking the Articulate icon in your computer's system tray (by the clock) and choosing "Quit."
Go to your Control Panel and uninstall all Articulate 360 apps, including the Articulate 360 desktop app, Peek 360, Replay 360, Storyline 360, and Studio 360.
Download and extract this zip file on your computer.
Right-click the 360cleanup.bat file and choose "Run as administrator." The script should only take a few seconds to remove all the Articulate files and registry keys from your computer.
8 Replies
Hello Robert,
Sorry to hear that you ran into this snag.
I'm running the most recent version of Storyline 360 and I don't seem to be having any trouble saving courses that I am working on. Can I ask if you are working locally when making edits to your Storyline 360 course? If you are, try doing a repair of your Storyline 360 installation by following the steps here. This will do a repair of your installation under lowered computer restrictions.
If the issue persists, please open a case with our support team here to connect with one of our support engineers for further troubleshooting.
Hi, I have run into the same problem today. After I did a CTRL S my save button became active again.
Hi Orv!
Sorry to hear you've run into issues with the Save button as well!
I'm glad to hear the CTRL + S command fixed the behavior. If you experience any trouble again and the steps Joe shared don't do the trick, please let us know through a support case and we'd be happy to assist!
Have a great rest of your week!
FYI - This is still happening.
Same, though very infrequently.
Per my original post, I always work locally, and repairing/reinstalling Storyline (more than once) hasn't made the issue go away. I haven't opened a support case because, as I said, this is a very infrequent occurrence (at least for me), and I can't send any projects that I'm working on (company policy) to Articulate for examination.
Hi Alli,
I'm sorry to hear that you're also experiencing this issue with the Save button! We are monitoring this bug and found that it usually happens with users working with a Storyline file saved in a folder synced to OneDrive or a similar application. Can you confirm if that is your scenario?
If yes, please let us know if transferring the Storyline file to a local folder not synced to OneDrive will do the trick for you. Run these steps to fix possible installation issues as needed; thank you!
Eric: While my company makes use of OneDrive and I do indeed have personal folders that are synced with it, I do all Storyline work in non-synced, local folders. When I'm done with that work, I back it up to our networked training server.
Thank you for sharing your setup, Robert! In this case, I recommend doing a clean install of Articulate 360 on your machine to resolve the issue with the Save button. Please follow these steps to remove all Articulate 360 files and registry keys from your computer:
Let me know if this helps resolve the issue for you!