Forum Discussion
Storyline: Save button not "active" after making a change (after latest update)
I just updated to the Storyline September 19th patch this morning, and the first time I made a change to a course, post-patch, the "Save" button in the top-left of the Storyline button was still gre...
Hello everyone, 🎉
I have some great news to share. We just released another update for Storyline 360. In Update 93, we’ve included important fixes and new features. One of the bugs we’ve fixed:
- The save icon sometimes became disabled when it should have been active
Launch the Articulate 360 desktop app on your computer to take advantage of this update, and click the Update button next to Storyline 360. You’ll find our step-by-step instructions here.
Please let me know if you need additional help.
FYI - This is still happening.
Same, though very infrequently.
Per my original post, I always work locally, and repairing/reinstalling Storyline (more than once) hasn't made the issue go away. I haven't opened a support case because, as I said, this is a very infrequent occurrence (at least for me), and I can't send any projects that I'm working on (company policy) to Articulate for examination.
Hi Alli,
I'm sorry to hear that you're also experiencing this issue with the Save button! We are monitoring this bug and found that it usually happens with users working with a Storyline file saved in a folder synced to OneDrive or a similar application. Can you confirm if that is your scenario?
If yes, please let us know if transferring the Storyline file to a local folder not synced to OneDrive will do the trick for you. Run these steps to fix possible installation issues as needed; thank you!
Eric Santos
Hi Alli,
I'm sorry to hear that you're also experiencing this issue with the Save button! We are monitoring this bug and found that it usually happens with users working with a Storyline file saved in a folder synced to OneDrive or a similar application. Can you confirm if that is your scenario?
If yes, please let us know if transferring the Storyline file to a local folder not synced to OneDrive will do the trick for you. Run these steps to fix possible installation issues as needed; thank you!
Eric: While my company makes use of OneDrive and I do indeed have personal folders that are synced with it, I do all Storyline work in non-synced, local folders. When I'm done with that work, I back it up to our networked training server.
Thank you for sharing your setup, Robert! In this case, I recommend doing a clean install of Articulate 360 on your machine to resolve the issue with the Save button. Please follow these steps to remove all Articulate 360 files and registry keys from your computer:
- Close the Articulate 360 desktop app by right-clicking the Articulate icon in your computer's system tray (by the clock) and choosing "Quit."
- Go to your Control Panel and uninstall all Articulate 360 apps, including the Articulate 360 desktop app, Peek 360, Replay 360, Storyline 360, and Studio 360.
- Download and extract this zip file on your computer.
- Right-click the 360cleanup.bat file and choose "Run as administrator." The script should only take a few seconds to remove all the Articulate files and registry keys from your computer.
- Reboot your computer.
- Download the latest Articulate 360 desktop app here.
- Right-click the articulate-360.exe file and choose "Run as administrator."
- Launch the Articulate 360 desktop app and click "Install" beside each authoring app you want to install.
- Reboot your computer and test your Articulate apps.
Let me know if this helps resolve the issue for you!
