Forum Discussion

Jordan-Peel's avatar
Jordan-Peel
Community Member
3 months ago

Black Lines Around Storyline Block In Rise

Hi all,

I've seen old posts about this with no clear solution.

When including a storyline block in rise, I want it to embed seamlessly into the background colour which it initially does.

When i then interact with the activity and press submit, black lines appear above and below the content. I've checked the size (16:9) and I've also checked in the feedback master and can't find any reason for this to be happening.

Any advice?

One image below without the black lines (before pressing submit), one with

 

rise 360
storyline 360
  • EricSantos's avatar
    EricSantos
    3 months ago

    Hi Jordan,

    I'm happy to chime in! I understand you see black lines after clicking Submit in the Storyline block.

    I appreciate you sharing the Storyline course. I was able to remove the black lines by changing how the sublayers are presented from Dialog to Layer. Presenting them as Dialog layers make them smaller than the base layer and dim everything else in the slide, which explains the black lines. Please see the screenshot below:

    Here's a share link to my sample Rise course for your reference. I've also attached a copy of the revised Storyline file. 

    Please don't hesitate to reach out if you have additional questions.

  • MichellePick362's avatar
    MichellePick362
    Community Member
    3 months ago

    Hi Jordan! 

    Can you let me know how you are viewing this part of your module? 

    1. Edit mode
    2. Preview mode
    3. Published
    • Jordan-Peel's avatar
      Jordan-Peel
      Community Member
      3 months ago

      Hi Michelle,

      Currently it's happened in both Edit & Preview mode - haven't attempted to publish it just yet but will be trying that later today.

      Thanks

      Edit - Now tried it after publishing and I'm still seeing the same issue

      • MichellePick362's avatar
        MichellePick362
        Community Member
        3 months ago

        Have you tried to copy your content into a 'clean' storyline file? 

        Otherwise something that would be really helpful is if you shared your storyline file here for testing. 🙂

    • EricSantos's avatar
      EricSantos
      Staff
      3 months ago

      You're welcome, Jordan. Glad to hear that!

      If you encounter other issues, please let us know here in the E-Learning Heroes Community or privately in a support case. We'll be happy to assist you.

  • SantiagoFran609's avatar
    SantiagoFran609
    Community Member
    16 days ago

    It is a very nice interaction, thanks for sharing

    I copy it in a Rise module to be used in a Smartphone screen size but didn't work: 

    always remains as it is, do you have any tips to share to fix this situation?

    Thanks

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