Forum Discussion

DoraVidra-0e267's avatar
DoraVidra-0e267
Community Member
2 years ago

Storyline loading issue

Hi!

Just started my free trial, and downloaded the Storyline desktop add, upon opening it, however, I almost immediately get an it "has stopped working" error. The issue details are as below:

Problem signature:
Problem Event Name: CLR20r3
Problem Signature 01: Storyline.exe
Problem Signature 02: 3.79.30834.0
Problem Signature 03: 64dce36d
Problem Signature 04: Articulate
Problem Signature 05: 6.79.30834.0
Problem Signature 06: 64dce21d
Problem Signature 07: 2f
Problem Signature 08: 0
Problem Signature 09: System.IO.FileLoadException
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1038
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

 

Could you please help with this?

Thank you!

storyline 360
  • KellyAuner's avatar
    KellyAuner
    Staff
    2 years ago

    Hi Dora, and welcome to the E-Learning Heroes community!🤩

    I'm so sorry to hear you've hit this snag, but I'm happy to help troubleshoot! Do you always see this error shortly after opening Storyline or does it occur at random?

    One thing to try is a Storyline repair. You may also want to review these tips on how to fix unexpected behavior. If the issue persists, please let us know, and we'll be happy to assist you further! You can reach out here or connect with us privately in a support case.

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