Forum Discussion
Hi Pam,
Sorry to hear about the behavior you encountered. I'd like to recommend a few troubleshooting steps to help address the behavior:
- Work locally when making changes to your project file
- Do a repair of your Storyline 360 installation
If the issue persists, would you be able to make a recording of the issue for me so I can try and replicate the behavior on my end?
For Articulate 360 subscribers, Peek 360 is the quickest way to record a screencast, and it's available for Windows and Mac. Follow the steps below:
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Launch Peek 360 on your computer and click New Recording.
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Select the application you want to record, then choose a microphone (if you have one) when the recording window appears.
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Click the red Record button and reproduce the issue.
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When you're finished, click Done on the recording control bar or click the Peek 360 icon in your system tray (by the clock).
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You can preview your recording, give it a name, and then click Upload to send it to your Articulate 360 account.
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Windows will notify you when it's done uploading, and a link to your screencast will automatically be copied to your clipboard.
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Share the link with us.
If a video of the issue is not possible, please provide me with a copy of your project file by uploading it here or in private through a support case.
Looking forward to your response!