Forum Discussion

LukeODonnell's avatar
LukeODonnell
Community Member
2 years ago

Storyline (not loading pptx, Not uninstalling, Stopping my ability to change PowerPoint to custom sizes)

I'd love to get some help with these issues.

My updated version of Storyline does the following.

1. Stops me from changing my PowerPoint custom sized pages/slides. When I uninstall SL my PowerPoint works fine.

2. Won't load PowerPoint files consistently. If I reinstall it does first time. If I try a second time it fails/stalls.

3. When I try uninstalling it on a fresh reboot I get this message. "Storyline is running. Please close Storyline before uninstalling Storyline 360.

I have no idea where to start to fix my issues. Has anyone else had this type of problem?

Cheers

Luke

 

 

 

storyline 360
  • KellyAuner's avatar
    KellyAuner
    Staff
    2 years ago

    Hi Luke,

    Thanks for reaching out and I'm sorry to hear that you're experiencing this issue!

    Since it sounds like you've done quite a bit of troubleshooting yourself, I've opened a support case on your behalf so we can investigate what's going on. You'll be hearing from one of our Support Engineers soon via email.

  • LukeODonnell's avatar
    LukeODonnell
    Community Member
    2 years ago

    Thanks, Kelly

    Thanks to support also. Their help seems to have fixed my problem.

    Great work!

  • KellyAuner's avatar
    KellyAuner
    Staff
    2 years ago

    Hi Luke,

    That's great to hear! If you run into any trouble moving forward, please let us know and we'll be happy to help!

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