Storyline not passing Completed status to SumTotal LMS

Just to be sure. I'd enable content debugging so you can see exactly what the content is sending to the LMS:  http://www.articulate.com/support/kb_article.php?product=st1&id=zpn7ehj39gqe

I've seen cases in our old LMS, depending how things were set up, where the LMS re-interpreted what was going on, despite what the content was sending it. 

Probably not your issue but be good to see by turning on debugging and watch what the content sends.

Well one thing I have discovered is that this is only happening when the course is set to slide view completion status. When this is set it sends a Passed to the LMS regardless of what I have selected.

If I make a small quiz I can refer to a results slide which will pass the correct status of "Completed".

Very bizzare and frustrating.

I'm having a similar problem but it may just be that I'm new to using SumTotal's LMS. Once the learner has completed the course, I want the LMS to automatically move their completion status to "Complete" and it always says "In Progress" until I manually go into the LMS and update the status. I'm not sure if this is happening because of how I've set Storyline to publish the content or if it's something I need to change in SumTotal. 

Hi Guys,

I'm experiencing the same issue here. Has anyone made any progress on the subject?

I got a little more information on the SumTotal Geo Engage Community. It seems like their (SumTotal) solution is for us to individually contact their support line at either maestro5@sumtotalsystems.com or 866-420-4258.  

I tried to post a link but it doesn't bring you to the right part of the community but if you go to the Articulate section of the GeoEngage community then there's a thread called "Course not Completing"

Hmm.. OK. Thnx. I'll let you know what comes of my research shortly.

We saw the same issue on our LMS (Cornerstone OnDemand).  According to the SCORM spec, the content sends the status.  This isn't an issue in how the LMS is interpretting the status.

@david did you ever get resolution on this?

So the solution I was given by Sum Total is to make my passing score = 0%. This way the score will report to the LMS and since the learner "passed" regardless of what score they got, their status will move to "complete". They told me that the learner will always remain in the "in progress" status until they pass the quiz. (I was hoping that even if they failed the quiz, if they had completed it they would be marked as "complete")  Still doesn't seem right but it works. 

See some related conversation here, also about SumTotal - http://community.articulate.com/forums/p/24301/160991.aspx

There is a bug in Storyline that I don't believe has been addressed yet that causes a status of "Passed" to be sent instead of "Complete" for slide-based courses that have no scored quizzes.  There is a relatively simple work around if anyone is interested.

Stephanie, I have been using Articulate products with SumTotal for about 3 years now, and it sounds like the issues you're experiencing can be resolved with a combination of publishing settings (Storyline) and activity properties (SumTotal).  Send me a private message if you'd like to chat!

There's a relatively simple workaround to the status of "Passed" instead of "Complete"? What is it, please?