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ADRIANARIVERA's avatar
ADRIANARIVERA
Community Member
4 years ago

Storyline NOT publishing to Review 360

I have been publishing storyline to review 360 just fine until today. I have uninstalled and reinstalled Storyline 360 to no avail. I just keep getting an error. I have attached an image to show you. I don't know what else to do to get it to publish. Help? 

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  • RenGomez's avatar
    RenGomez
    Staff
    4 years ago
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    Hi Adriana,

    Thanks for reaching out! As a quick check, can you try opening a new Storyline 360 file and see if it publishes to Review 360?

    If not, it could be that some of your network endpoints need to be reviewed and allowed by your organization. Feel free to share this article with your IT team!

    If the test file does publish to Review 360, please share your .story file with our support team, and they can help troubleshoot the file to see why that one isn't publishing!

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I have been publishing storyline to review 360 just fine until today. I have uninstalled and reinstalled Storyline 360 to no avail. I just keep getting an error. I have attached an image to show you. I don't know what else to do to get it to publish. Help? 

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I have uninstalled and reinstalled Storyline 360 to no avail. I just keep getting an error. I have attached an image to show you....","replies":{"__typename":"MessageConnection","edges":[{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8aXwxMHwzOToxfGludCw4OTQ4NzIsODk0ODcy","node":{"__ref":"ForumReplyMessage:message:894872"}}],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[]},"Conversation:conversation:894871":{"__typename":"Conversation","id":"conversation:894871","solved":false,"topic":{"__ref":"ForumTopicMessage:message:894871"},"lastPostingActivityTime":"2021-08-12T15:00:23.000-07:00","lastPostTime":"2021-08-12T15:00:23.000-07:00","unreadReplyCount":1,"isSubscribed":false},"ModerationData:moderation_data:894871":{"__typename":"ModerationData","id":"moderation_data:894871","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Attachment:{\"id\":\"attachment:message894871AttachmentNumber1\",\"url\":\"https://community.articulate.com/t5/s/rwgqn69235/attachments/rwgqn69235/discuss/179891/1/error_to_publish.JPG\"}":{"__typename":"Attachment","id":"attachment:message894871AttachmentNumber1","filename":"error_to_publish.JPG","filesize":42681,"contentType":"image/jpeg","url":"https://community.articulate.com/t5/s/rwgqn69235/attachments/rwgqn69235/discuss/179891/1/error_to_publish.JPG"},"Revision:revision:894871_1":{"__typename":"Revision","id":"revision:894871_1","lastEditTime":"2021-08-12T13:08:09.000-07:00"},"CachedAsset:theme:customTheme1-1741685868749":{"__typename":"CachedAsset","id":"theme:customTheme1-1741685868749","value":{"id":"customTheme1","animation":{"fast":"150ms","normal":"250ms","slow":"500ms","slowest":"750ms","function":"cubic-bezier(0.07, 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Storyline NOT publishing to Review 360","moderationData":{"__ref":"ModerationData:moderation_data:894872"},"body":"

Hi Adriana,

\n

Thanks for reaching out! As a quick check, can you try opening a new Storyline 360 file and see if it publishes to Review 360?

\n

If not, it could be that some of your network endpoints need to be reviewed and allowed by your organization. Feel free to share this article with your IT team!

\n

If the test file does publish to Review 360, please share your .story file with our support team, and they can help troubleshoot the file to see why that one isn't publishing!

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Hi Adriana,

\n

Thanks for reaching out! As a quick check, can you try opening a new Storyline 360 file and see if it publishes to Review 360?

\n

If not, it could be that some of your network endpoints need to be reviewed and allowed by your organization. Feel free to share this article with your IT team!

\n

If the test file does publish to Review 360, please share your .story file with our support team, and they can help troubleshoot the file to see why that one isn't publishing!

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