Forum Discussion
Storyline notify learners when they have lost internet connection
Hi I was reading this support article about Storyline informing the learner when their internet connection has been lost and it states that it currently only works with Flash published files. Are th...
Hi, everyone!
I have some great news to share. We just released another update for Storyline 360. In Update 69, we’ve included important fixes and new features.
One of the enhancements we've included is:
Notify learners when they lose their internet connection so they don't lose their progress.
To take advantage of this update, launch the Articulate 360 desktop app on your computer and click the Update button next to Storyline 360. You'll find our step-by-step instructions here.
Please let me know if you need additional help!
Does this new feature also check to see when the connection to the LMS is dropped but the internet is still up and running?
Hello Maura!
Do you mind clarifying? I can't think of another reason for the LMS connection to be dropped outside of the internet not working.
Hi Lauren. For us, we suspect this problem occurs when browser security features (which have become much tighter in recent years, especially for mobile device browsers) block the transfer of information from the SCORM package to the LMS. I've completed SCORM-based eAssessments seemingly with no loss of Internet connection only to find data missing when reporting from the LMS database. I kept a record of the order the randomised questions came out and worked out that it was always a chunk of questions in the middle of the assessment that had no data.
The other possibility was that it could have been a loss of Internet connection, with Storyline having buffered several slides ahead and the SCORM data attempting to be sent with no connection. So perhaps a good question to ask for this scenario is: will the new loss of connection feature prevent the user pressing submit when there's no connection even if the next slides have already been buffered?
However, I find it unlikely that loss of Internet connection was the problem when I was completing multiple eAssessments on a pretty reliable wireless connection and not experiencing any other Internet dropouts on it.
Thanks for your help!
Our LMS is setup to disconnect from eLearning when about 45 minutes have passed. We have tests where the learner must review 80+ page medical documents in order to answer the questions. This is how we discovered that although they still had an internet connection no data was being reported. They sent us screenshots of the Results page, but this data was not captured by the LMS. This is why knowing whether they have been disconnected from the LMS is also needed. Currently we teach them to exit the test after about 45 minutes and then open it up again (Always Resume is selected).
Luckily most of our courses are much shorter so this doesn't come into play.
