Forum Discussion
Storyline says file is "being used by another process", forces me to save-as constantly and then re-saved 3 versions...help!
Hi Alexandra!
This specific error message is to alert you that the file is open somewhere else! This could be in Storyline or even in a backup environment like a cloud drive. I suggest disabling the automatic backup, and try saving to a local folder. This shouldn't alert an error message.
The easiest and quickest way to fix this is by saving the files to your local drive and manually creating a copy to save to a cloud drive.
Are you files automatically uploaded or saved to a cloud drive? If so, I'd recommend backing up files manually.
Hello, I may have found a fix for this at least for the company I work for just today (01/05/2021). I was able to open a file every single time successfully whenever I got that error message by doing this weird work-around:
Storyline had to be opened first, clicking on New Project, going to File > Open > browsing to the problem file > and selecting "Don't Save" when prompted. The file was able to be opened every single time on two files that had this error message every time when double-clicked on from their local C: drive path. Hope that helps since I saw that you are a staff member.
It just seemed like double-clicking on wherever they located locally isn't working properly at least where I work. I haven't tested this on a network drive though so I am unsure if this work-around works with network drives.
Our Articulate 360 products are on the latest version from what update was pushed out on 12/17/2020.
