Forum Discussion

AlexandraEis276's avatar
AlexandraEis276
Community Member
6 years ago

Storyline says file is "being used by another process", forces me to save-as constantly and then re-saved 3 versions...help!

For probably 6 months now, when I hit "save" on Storyline 360 files to save to my desktop, Storyline will do the following: - Start to save - Flash an error message that the file is being used b...
storyline 360
MarciGomez-Lee's avatar
MarciGomez-Lee
Community Member
3 years ago

Good morning,

I've encountered the same issue as Scott, the file says, "being used by another process" and asks me to "Save As." I have been closing that window and hitting save again and using "Overwrite," It's able to save the file, but I get duplicates for the file at the same time. This also only works for a few hours until I get the "being used by another process" message again. 

The file is not synch to OneDrive, I have all my Storyline files save in a folder locally that doesn't synch to OneDrive at all, this was created and verified by our IT. 

Is there a solution to this? It's tiresome to have to overwrite it and delete all the duplicate files; been doing it for the last three weeks. Thank you! 

  • StevenBenassi's avatar
    StevenBenassi
    Staff
    3 years ago

    Hi Marci!

    Thank you for sharing the details of what you're experiencing! You took the right steps by ensuring your files are stored on your local drive, and I'm sorry this error is still lingering!

    I see that you've already opened a support case. Great move! You're in excellent hands working one-on-one with our support engineers and should be hearing from them shortly!

    We can continue this conversation over in your support case to keep all information in one spot.