Forum Discussion

SusanPaquin's avatar
SusanPaquin
Community Member
13 years ago

Storyline skipping a slide

When I publish my project in Storyline it skips over one of my slides.  I have checked the triggers, copied the triggers, pasted the triggers, deleted the triggers and nothing seems to fix this prob...
storyline 360
JulioSalgado's avatar
JulioSalgado
Community Member
10 years ago

I wanted to inform this forum, that I got my problem solved.

After uploading a a sequence of slides with the problem, I got a very a professional response from the support team, in a surprising timely manner.

It appears that the issue has something to do with a corrupt player menu. Resetting the menu to its default state appears to have resolved the issue. See this screenshot for your reference: http://drops.articulate.com/vrXO

 I also got a great link to learn more: http://articulate.fyi/1NAf4KX

Kudos to Abel in Customer Support. You all rock!!

  • SharonJendrisak's avatar
    SharonJendrisak
    Community Member
    10 years ago

    Hello Julio! I am having that issue now as well, and I'd like to try the fix that Customer Support told yo about. The link to your screenshot is not working, are you able to send another link? Thank you!

  • RonaldHicks's avatar
    RonaldHicks
    Community Member
    2 years ago

    A response that is both professional and in a timely manner? That is novel for Articulate!