Storyline Video Custom Controls Not Working

Try using a single Play/Pause button that toggles between two states, rather than separate buttons. You can use the built-in "Selected" state to handle this:

• The Normal state should show the Pause icon
• The Selected state should show the Play icon

Since "Selected" is a built-in state, Storyline will automatically toggle between these two states when the button is clicked.

You can then use triggers to pause or resume the timeline based on the button's current state. For example:

• When the button is clicked,
  → If state = Selected → Pause timeline
  → If state = Normal → Resume timeline

This keeps the interaction simple and clean with only one toggle button controlling both actions. Example trigger below:

I've also attached my version of the setup for you to review.