Forum Discussion
Storyline360 Extremely Slow Saving/Opening
One of our users is reporting extreme slowness when saving or opening a storyline file - both Articulate360 and Storyline360 product installations are up to date, but the problem persists. What Can ...
Hi Everyone!
Great news! I'm happy to share that we just released Storyline 360 (version 3.82.31354.0), which includes a new 64-bit version of Storyline 360! Harness the processing power in modern computers with 64-bit Storyline 360. Large, media-rich courses benefit from increased stability and faster performance!
To use 64-bit Storyline 360, please update your Articulate 360 desktop app, then click the Install button next to the Storyline 360 app with the 64-bit and beta labels. The Install button will change to an Open button when the installation is complete.
This was highly requested, so we hope it serves you in your course creation! If you run into any snags, don't hesitate to contact our team in a support case.
This problem is persistent in every version of Storyline. Nothing has improved, and it will not improve until your team makes use of 64-bit computing and releases a modern application. We are using decades-old programming and it shows. We need a major update. We pay a LOT of money annually to use 360, and frankly, the fact we do not have realtime playback and editing capability is shameful. The save and load times are abysmal if you ever need to do a large course with a lot of feedback, video, and timeline features. Quite simply, if you want to do it with any sort of speed, you cannot use Storyline. I clicked the save button on a file over 5 minutes ago and it still has not saved. The blue line in the right corner hasn't even started moving, but eventually, it will. I learned the hard way that Storyline is not locked up, but just ridiculously slow.
In fact, I started writing this 8 minutes ago, right as I clicked save, and Storyline is JUST NOW starting the actual saving process. That's just whacked. I am on a local SSD, Core i7 Dell XPS with 16gb ram. Nothing I am using is in the cloud, and it still took a full 10 minutes to save a project. Yes, it's a big project, but that's just not acceptable.
I love the other apps but Rise can only take you so far if you need to make a truly interactive learning experience. I could have created this 2-hour course I'm working on in Captivate in a third of the time it is taking in Storyline, but I choose Storyline because the features are much more robust. However, I don't know if I can keep giving up triple my time just to have a little bit better end-user experience on my courses.
I really hope your team is working to address this. Our organization may just need to go back to Adobe Captivate. I love Storyline and what I can do with it, but it takes 2 full minutes before a flipping preview will play on the stage sometimes, and often, saving takes 10 or more minutes. Any of us that have multiple courses to produce cannot work with this long before we give up and move to software that is at a minimum keeping up with modern computing power. The fact you do not have a 64-bit product for Storyline makes zero sense to me. Mac OSx Catalina now requires 64-bit software, and soon - Windows will follow suit. If your team does not answer, Storyline will be gone. Please tell us you are working on this!
I really do apologize for the rant, I am just under a deadline and super frustrated with this lack of speed.
Thanks!
