Forum Discussion

ColinTrost's avatar
ColinTrost
Community Member
6 years ago

Storyline360 Extremely Slow Saving/Opening

One of our users is reporting extreme slowness when saving or opening a storyline file - both Articulate360 and Storyline360 product installations are up to date, but the problem persists. What Can ...
storyline 360
  • StevenBenassi's avatar
    StevenBenassi
    2 years ago

    Hi Everyone!

    Great news! I'm happy to share that we just released Storyline 360 (version 3.82.31354.0), which includes a new 64-bit version of Storyline 360! Harness the processing power in modern computers with 64-bit Storyline 360. Large, media-rich courses benefit from increased stability and faster performance!

    To use 64-bit Storyline 360, please update your Articulate 360 desktop app, then click the Install button next to the Storyline 360 app with the 64-bit and beta labels. The Install button will change to an Open button when the installation is complete.

    This was highly requested, so we hope it serves you in your course creation! If you run into any snags, don't hesitate to contact our team in a support case.

NinaVukovic's avatar
NinaVukovic
Community Member
3 years ago

I have lost over 3 weeks of work because of these issues.  It took a record 35 minutes to upload a save a few days ago.  This is a TERRIBLE user experience.  I do love all the features but it is taking me three times as long to create content and I am getting in trouble at work for it.  Clearly you are aware of these issues and doing nothing about it.  I think I am switching to Captivate because my literal job is on the line!  I am writing this while generating a preview... and low and behold... 13 minutes and counting and this is due today.... Thanks Storyline for giving me an unbearable amount of stress.  This is just getting worse and worse.

  • Jürgen_Schoene_'s avatar
    Jürgen_Schoene_
    Community Member
    3 years ago

    > It took a record 35 minutes to upload a save a few days ago
    upload where to? to cloud storage? to local network? WLAN?

    > generating a preview... and low and behold... 13 minutes
    that not normal - a 50 page project (without recompression video) needs max 1-2 minutes

    i would recommend to install storyline on a second computer (this is possible with the license) maybe it is due to the hardware problem of the computer

    Jürgen

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