Forum Discussion
Storyline360 Extremely Slow Saving/Opening
One of our users is reporting extreme slowness when saving or opening a storyline file - both Articulate360 and Storyline360 product installations are up to date, but the problem persists. What Can ...
Hi Everyone!
Great news! I'm happy to share that we just released Storyline 360 (version 3.82.31354.0), which includes a new 64-bit version of Storyline 360! Harness the processing power in modern computers with 64-bit Storyline 360. Large, media-rich courses benefit from increased stability and faster performance!
To use 64-bit Storyline 360, please update your Articulate 360 desktop app, then click the Install button next to the Storyline 360 app with the 64-bit and beta labels. The Install button will change to an Open button when the installation is complete.
This was highly requested, so we hope it serves you in your course creation! If you run into any snags, don't hesitate to contact our team in a support case.
Hi Nina,
I'm sorry to hear about your experience with the application. I'd like to ask a few questions to help clarify your experience:
- Are you working locally when making changes to your project file and publishing it?
- Is this happening to all of your project files or just some? If all files are affected, try doing a repair of your Storyline 360 installation to see if this helps.
If you're working locally, I'd also like to test if I will be able to replicate the behavior that you're experiencing on my personal Storyline 360 installation. Would you be willing to upload a copy of your project file here or in private by opening a support case? I'll delete your project file as soon as I am done testing it.
