Forum Discussion
Storyline360 refuses to open under Parallels
To start this off, I am communicating with the Articulate Tech Support staff, but sadly we have yet to find a solution to my issue. So I am hoping there is a Mac user on here who might have dealt wit...
Thanks DShaw and CarlFink1
Neither suggestions helped. I may have to shift to a PC....
If you can grab some info when the launch/freeze occurs that might help identify what’s going on.
In Windows, open Event Viewer -Windows Logs - Application. Launch SL to trigger the crash, then look for a red application error or .NET runtime entry when the launch dies. It’ll name a faulting module some .dll. That should identify the culprit. Paste it in here. When it’s frozen there might not be a crash entry so open task manager- details tab - right click storyline.exe and create dump file. You could also right click and analyse wait chain. Would be interesting to see what info you get.
