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AaronBurgessAU's avatar
AaronBurgessAU
Community Member
1 month ago

Storyline360 refuses to open under Parallels

To start this off, I am communicating with the Articulate Tech Support staff, but sadly we have yet to find a solution to my issue. So I am hoping there is a Mac user on here who might have dealt wit...
storyline 360
DShaw's avatar
DShaw
Community Member
1 month ago

If you can grab some info when the launch/freeze occurs that might help identify what’s going on. 

In Windows, open Event Viewer -Windows Logs - Application. Launch SL to trigger the crash, then look for a red application error or .NET runtime entry when the launch dies. It’ll name a faulting module some .dll. That should identify the culprit. Paste it in here. When it’s frozen there might not be a crash entry so open task manager- details tab - right click storyline.exe and create dump file. You could also right click and analyse wait chain. Would be interesting to see what info you get.

  • AaronBurgessAU's avatar
    AaronBurgessAU
    Community Member
    1 month ago

    Probably useful, but there are zero logs in the Application tab. Cheers though

    • DShaw's avatar
      DShaw
      Community Member
      1 month ago

      I mentioned that might be the case. If you get chance try the other 2 options I suggested to gather any info (the dump file & wait chain) that would be useful.