Forum Discussion
Storyline360 refuses to open under Parallels
I'm having the same problem, and yes, it's been going on for about a month. A few weeks ago I could still open a file that I had opened recently that I had sitting on my desktop. Once I had it open, I could often (but not always) open another file. I could never open it from the Articulate360 app. Same thing--it would start to open and in task manager go from some % down to 0%. Other times it just did nothing at all.
I went away for a week for vacation and when I came back, I couldn't get it to open at all, even from the file on my desktop. Yesterday someone from IT did something--I'm not sure what--and I was able to open it from a file on my Parallels desktop again. It was very unstable. It crashed a couple of times and then was very slow to respond. Then this morning I couldn't get it to open at all, so I'm back to where I was a week ago. I have several projects that I'm now falling behind on and am getting somewhat desperate and wondering if I need to get a PC.
If you can grab some info when the launch/freeze occurs that might help identify what’s going on.
In Windows, open Event Viewer -Windows Logs - Application. Launch SL to trigger the crash, then look for a red application error or .NET runtime entry when the launch dies. It’ll name a faulting module some .dll. That should identify the culprit. Paste it in here. When it’s frozen there might not be a crash entry so open task manager- details tab - right click storyline.exe and create dump file. You could also right click and analyse wait chain. Would be interesting to see what info you get