Forum Discussion
Storyline360 refuses to open under Parallels
If you can grab some info when the launch/freeze occurs that might help identify what’s going on.
In Windows, open Event Viewer -Windows Logs - Application. Launch SL to trigger the crash, then look for a red application error or .NET runtime entry when the launch dies. It’ll name a faulting module some .dll. That should identify the culprit. Paste it in here. When it’s frozen there might not be a crash entry so open task manager- details tab - right click storyline.exe and create dump file. You could also right click and analyse wait chain. Would be interesting to see what info you get.
Probably useful, but there are zero logs in the Application tab. Cheers though
I mentioned that might be the case. If you get chance try the other 2 options I suggested to gather any info (the dump file & wait chain) that would be useful.