Forum Discussion
Storyline360 refuses to open under Parallels
I'm having the same problem, and yes, it's been going on for about a month. A few weeks ago I could still open a file that I had opened recently that I had sitting on my desktop. Once I had it open, I could often (but not always) open another file. I could never open it from the Articulate360 app. Same thing--it would start to open and in task manager go from some % down to 0%. Other times it just did nothing at all.
I went away for a week for vacation and when I came back, I couldn't get it to open at all, even from the file on my desktop. Yesterday someone from IT did something--I'm not sure what--and I was able to open it from a file on my Parallels desktop again. It was very unstable. It crashed a couple of times and then was very slow to respond. Then this morning I couldn't get it to open at all, so I'm back to where I was a week ago. I have several projects that I'm now falling behind on and am getting somewhat desperate and wondering if I need to get a PC.
I just had a lengthy chat with tech support. They discovered the cause of MY problem. Even though I had a new Parallels install and a new Windows 11 install, I was missing Microsoft 11 Desktop Runtime for both x64 and x86. After adding them, Storyline360 launched every single time. Good luck!
Thanks, AaronBurgessAU
I was excited to try this out, but it didn't work for me. The mystery continues, and in the meantime I'm working on two different computers, which is not ideal.
I was really hoping my fix would follow over to yours. Good luck in finding a soluiton, hopefully your tech support can resolve your probelm as well. It was so frustrating.