Forum Discussion

JoannaWillia372's avatar
JoannaWillia372
Community Member
7 years ago

Storyline360 will not save because it says I don't have enough memory.

Storyline360 (latest update v3.12.14647.0) will not save because it says I don't have enough memory. I have a gamer's laptop and no other program is running. Is 2800MB of memory normal?  I have a fe...
storyline 360
EduM's avatar
EduM
Community Member
4 years ago

Hi,

I have the same issue with Storyline360: "Not enough memory..." since last month or so.

My setup: 16GB RAM, i5 11th, 120GB disk space available, Win10.

I saved the file on my desktop instead of in a cloud-synced folder, I also installed a lower version of Storyline in case latest update had a bug, and I also modified my Windows setup to assign Storyline more RAM but nothing solves the problem and I’m still getting crashes continuously (few each hour).

My files are not huge (currently about 8 MB and never higher than 30MB).

What else could I try? Working under these circumstances is being frustrating.

Thanks in advance,

Edu.

  • BeccaLevan's avatar
    BeccaLevan
    Community Member
    4 years ago

    Thanks for reaching out, Edu!

    I appreciate you sharing the details of what you've already tried. I understand how this is frustrating, so I'd like one of our support engineers to step in. I've opened a support case on your behalf, and you'll be hearing from one of my teammates shortly!

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