Forum Discussion
JoannaWillia372
8 years agoCommunity Member
Storyline360 will not save because it says I don't have enough memory.
Storyline360 (latest update v3.12.14647.0) will not save because it says I don't have enough memory. I have a gamer's laptop and no other program is running. Is 2800MB of memory normal? I have a fe...
DustinEllison-5
4 years agoCommunity Member
Hi Harriet!
Articulate Support's been helping me with this. I don't know if you have the same root cause as I do for this problem, but here's what they told me.
<--
This issue seems to happen on machines using Intel(R) Iris(R) Xe Graphics. Thanks so much for letting us know about this. We've logged it as a possible software bug.
As a workaround, let's create a custom project thumbnail. Here's how:
https://360.articulate.com/review/content/d475262c-1a53-47aa-b9a6-f16ceb6a0dcd/review
-->
I created the custom project thumbnail as they asked, and I haven't run into the issue yet. Here's hoping it stays that way.
-Dustin.
HarrietHeath120
4 years agoCommunity Member
Thanks Dustin! I will have to give it a go
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