Forum Discussion

zhikunliu's avatar
zhikunliu
Community Member
1 year ago

Storylines publish error

I got publishing failure to review360 in recent days as below.

I tried other files which was successful published before and change connection, restart pc, whatever I could.

I ask others to test the same operation with his file and got the same error.

Did anyone have the same scenario?

Thanks.

Leo

 

 

3 Replies

  • Hi,

    I recently had an error when trying to publish to Review. I fixed it and perhaps this will work for you, too:

    • Launch the Articulate 360 program on your computer. (Not Storyline)
    • Sign out.
    • Sign back in
    • Go back into Storyline and attempt to republish.

    This webpage on Diagnostics might help, too. 

    Articulate 360: Running Diagnostics - Articulate Support

    • zhikunliu's avatar
      zhikunliu
      Community Member

      Thank you for the help. Unfortunately, it didn't work for me. I even restarted my laptop after logout.  maybe I need to re-install the application and have another try.

      • EricSantos's avatar
        EricSantos
        Staff

        Hello zhikunliu​,

        Good to see Kendal jumping in. Thanks for getting in touch with support as well!

        I saw you’re already working with Woojin. That’s great. Keep going with him so we can get this figured out.

        Let’s continue the conversation in your support case to keep all the information in one place, but I’m happy to assist further as needed.